FAQ

FAQ

Modal wearing rens rebel white

Does the waterproof feature wear off?

It’s not a treatment—it’s built that way. Each pair of Rens contains a breathable, waterproof nano-layer driven by our AquaScreen Tech™. This keeps your feet stay dry for your sneaker’s entire lifecycle.

Are Rens really 100% vegan?

Yes, all materials, dyes, and adhesives are 100% vegan! No animals were harmed in the making of these awesome sneakers.

What’s your return policy?

We offer 30-day free returns, upon receipt of the product. The product can be returned either for a refund or an exchange. Please note we ONLY ACCEPT the return of unworn shoes, with the tag still attached and the “Welcome” note in the original shoebox.

Please contact our support team at support@rensoriginal.com with your order number and we will provide you with a return label.

Do you offer wide sizes?

Rens come with standard, medium-size width however the 4-way stretch material may be flexible enough to comfortably accommodate a slightly wider fit.

How should I clean my Rens?

We recommend using a small amount of any standard, non-solvent based detergent, and a clean cloth to wipe away any grime that won’t come off with a quick rinse.

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